Process. Operations. Two terms that sound so daunting — so heavy — so… boring. But leaders know that successful operations have the power to transform a business and people’s lives — customers, employees, and partners.
Mike Minutillo has been a leader in the auto body collision repair industry for more than 40 years. Now retired for 5 years, he had owned and operated Master Auto Body in southern Florida — a multimillion, three-location autobody business. Master Auto Body was recognized as one of the most efficient, if not the most efficient, collision repair facilities in the entire country by many of his direct-repair program (DRP) partners.
He also happens to be my father-in-law.
Mike and I talk in-depth about how implementing Toyota’s infamous Lean Six Sigma program completely transformed his business — tripling his bottom line and improving the lives of those who worked for and with him forever.
Listen. Reflect. And embrace your next ah-ha moment.